Handling orders that cannot be edited by Shopify
Learn how bundle contents are added to orders in Shopify when these orders are not editable by merchants or apps
Due to various limitations set forth by Shopify, some orders cannot be edited in the Shopify admin by merchants or other apps. These reasons are listed in detail on this help doc: Why are line items not getting added to some of my orders?
📝 Simple Bundles edits order to add the bundle items for the bundle purchased by customers. This step occurs after the customer completes checkout and the order is created in Shopify.
If your current order becomes uneditable, Simple Bundles has a built-in mechanism to handle these bundles items accordingly and this is enabled by default. You can go to your preferences page to modify this behavior.
There are currently two ways to handle uneditable orders:
- Create new associated order for bundle contents (enabled by default)
- Duplicate existing order with bundle contents and cancel the existing order
Note: For orders that cannot be edited by Shopify such as those originating from Facebook and other third-party apps, please ensure that refunds are processed on the original order rather than the duplicated one.
Create new associated order for bundle contents
Once enabled, Simple Bundles will create a new order with the same customer details. However, this order receipt and confirmation will not be sent to the customer.
Original order
If the original order is not editable by Simple Bundles, the original order stays intact and no modifications are made. In our example, we will look at two bundles that were added to the order.
Simple Bundles will create a new associated bundle items order with a note pointing to the original bundle order number.
Associated bundle items order
When bundles are in uneditable orders, Simple Bundles will create a new associated bundle items order, which will have all the bundle contents along with the reference custom line items showing the bundle name, the same customer shipping details, as well as a note pointing to the original bundle order.
These orders can be fulfilled as any other order and sent to your third-party logistics or warehouse team to be packaged and shipped.
Duplicate existing order with bundle contents and cancel the existing order
Once enabled, Simple Bundles will create a new duplicated order with all of the original items including the bundle contents, and the same customer details and cancel the existing order. However, this new order receipt and confirmation will not be sent to the customer, unless they are using the Shop Pay app.
Note: When using the "Duplicate Existing Order" function, please ensure that you are not currently receiving payouts from third-party sales channels, such as Meta Shop, to avoid order cancellations. Additionally, make sure that automatic payment capture is enabled at checkout when using this feature. For more information, visit: Shopify Help Center - Automatic Payment Capture.
Original canceled order
If the original order is not editable by Simple Bundles, the original order is canceled and no modifications are made. In our example, we will look at a single bundles that was added to the order.
Since this order came from a third-party app, the bundle is restocked and the order is cancelled.
Simple Bundles will create a new duplicated order with a note pointing to the original order number. This order will have all of the original items in the order, customer and shipping details, along with bundle contents added to the order.
Duplicated order
When bundles are in uneditable orders, Simple Bundles will create a new duplicated order, will have all of the original items in the order, customer and shipping details, along with bundle contents added to the order, as well as a note pointing to the original order.
If you have any questions regarding uneditable orders or associate bundle items orders, please reach out to our team and we would be happy to help. 🙂